"The service industry is all about team. A team based network of COMMUNICATIONS between every position and defining part of the restaurant. It all boils down to everyone effectively COMMUNICATING and that COMMUNICATION being converted and funneled down to the best experience the guests can possibly have. (We’ve used COMMUNICATION a lot.... : )"
 
The Elite Server - "A Service Person's Guide to Making More Money in the Service Industry AND Potentially Becoming A Better Person in the Process."